| Supply Reliability |
Production capacity and available volume |
The supplier should provide documented monthly capacity, current utilization, and the volume reserved for the buyer. Capacity should exceed forecast demand by at least 20% to absorb seasonal fluctuations. |
Request a capacity statement, production schedule, and a 12-month supply plan. Compare the figures with the buyer’s rolling forecast. |
Excess capacity reduces the risk of allocation, delayed production, and emergency purchasing. |
High |
| Supply Reliability |
On-time and in-full delivery performance |
Target an OTIF rate of at least 95% over the previous 12 months. OTIF should be calculated as orders delivered by the agreed date and in the agreed quantity divided by total orders. |
Review shipment records, delivery notes, customer references, and documented corrective actions for late or incomplete deliveries. |
Consistent delivery performance supports stable production planning and reduces safety-stock requirements. |
High |
| Supply Reliability |
Raw-material sourcing continuity |
The supplier should document the origin of yellow peas, approved raw-material sources, crop-year management, and an alternative sourcing plan for crop shortages. |
Request a traceability map, approved-supplier procedure, origin statement, and business-continuity plan. |
Pea availability, crop quality, and regional weather conditions can affect both supply volume and product consistency. |
High |
| Supply Reliability |
Minimum order quantity and lead time |
The supplier should clearly state standard lead time, minimum order quantity, production-slot booking rules, and the effect of urgent orders on price and delivery dates. |
Obtain a written quotation and compare standard, peak-season, and expedited lead times. |
Transparent ordering conditions prevent unexpected inventory costs and production interruptions. |
High |
| Product Consistency |
Protein content and specification control |
The specification should define protein content, moisture, ash, particle size, pH, microbiological limits, and test methods. Each lot should meet the agreed specification. |
Review the technical data sheet, three recent certificates of analysis, test methods, and the lot-release procedure. |
Stable functional and nutritional properties are essential for formulation, labeling, and finished-product consistency. |
High |
| Product Consistency |
Flavor, color, solubility, and functionality |
Define measurable acceptance criteria for flavor, color, dispersibility, water-holding capacity, and application performance before approval. |
Conduct a standardized sample trial using the intended formulation and retain an approved reference sample. |
Pea protein performance can vary by raw material, processing conditions, and lot, even when basic protein content is similar. |
High |
| Quality and Compliance |
Food-safety management system |
The manufacturing site should operate a documented HACCP-based food-safety system and maintain a current certification such as ISO 22000 or an equivalent recognized scheme. |
Request the valid certificate, scope of certification, latest audit summary, and closure status for major nonconformities. |
A verified food-safety system demonstrates that hazards are identified, controlled, monitored, and reviewed. |
High |
| Quality and Compliance |
Allergen, GMO, and contamination controls |
The supplier should provide documented controls and declarations covering allergens, GMO status, pesticide residues, heavy metals, microbiological hazards, and cross-contact risks. |
Review risk assessments, cleaning validation, allergen statements, GMO declarations, and relevant laboratory test reports. |
These controls support regulatory compliance, customer specifications, and risk management across different markets. |
High |
| Logistics |
Packaging and storage conditions |
Packaging should protect the powder from moisture, contamination, and physical damage. The supplier should state net weight tolerance, pallet configuration, storage temperature, humidity limits, and shelf life. |
Inspect packaging specifications, product labels, pallet photographs, warehouse procedures, and shelf-life documentation. |
Pea protein powder can deteriorate in quality when exposed to moisture, heat, contamination, or unsuitable handling. |
High |
| Logistics |
Shipping terms and landed-cost visibility |
The quotation should identify the applicable Incoterms® 2020 rule, named place, freight responsibility, insurance responsibility, customs documentation, and all surcharges. |
Request a landed-cost calculation covering product price, freight, insurance, duties, handling, and destination charges. |
Clear logistics terms prevent disputes and make supplier comparisons more accurate than product price alone. |
High |
| Logistics |
Transit-time planning and shipment tracking |
The supplier should provide a documented transit-time range, booking procedure, estimated arrival date, tracking process, and escalation contact for delays. |
Ask for a sample shipping timeline, tracking workflow, transport partner details, and recent shipment status reports. |
Visibility during transit allows the buyer to adjust production schedules and inventory decisions before a shortage occurs. |
Medium |
| Customer Support |
Response time and account ownership |
A dedicated account contact should acknowledge routine inquiries within one business day and provide an escalation route for quality, supply, or logistics issues. |
Test the inquiry process before approval and request the service-level expectations in writing. |
Fast, accountable communication reduces the time required to resolve changes, shortages, and technical questions. |
Medium |
| Customer Support |
Complaint handling and corrective action |
The supplier should acknowledge complaints promptly, provide containment actions, perform root-cause analysis, and issue a documented corrective-action report with completion dates. |
Review a redacted complaint procedure and sample corrective-action report. Confirm the process for affected-lot investigation. |
Effective complaint management limits repeat failures and protects production continuity and customer relationships. |
High |
| Customer Support |
Technical and regulatory documentation |
The supplier should provide current specifications, certificates of analysis, safety information where applicable, regulatory declarations, traceability records, and change notifications. |
Use a document checklist and verify revision dates, lot numbers, signatures, and consistency across all documents. |
Complete documentation supports product approval, audits, import clearance, and accurate product claims. |
High |
| Risk Management |
Business-continuity and disaster-recovery planning |
The supplier should identify key risks such as equipment failure, utility interruption, labor disruption, transport delays, and raw-material shortages, with documented recovery actions. |
Request a summary of the continuity plan, backup production arrangements, critical-spare strategy, and emergency communication procedure. |
Preparedness reduces the time and cost of recovering from unexpected disruptions. |
High |
| Commercial Control |
Price stability and change-notification policy |
The supplier should explain price validity, adjustment triggers, notice periods, and the effect of changes in raw-material, energy, freight, or currency costs. |
Review quotation validity, contract clauses, historical price adjustments, and the required notice period for specification or process changes. |
Predictable commercial terms improve budgeting and reduce the risk of unplanned cost increases. |
Medium |